Showing posts with label pain points. Show all posts
Showing posts with label pain points. Show all posts

Friday, December 9, 2011

Item Offer Voice of the Customer

Voice of the Customer
  • A customer measures the supplier (your organization is the customers supplier) quality or value in the effort it takes to do business with a supplier.  
  • Does the supplier use basic identifiers that do not force me to change or add items to my purchasing system?